Terms of Service

1. Acceptance of Terms

By purchasing, accessing, downloading, installing, or using any Handran product, software, service, or application (collectively, "Services"), you agree to be bound by these Terms of Service.

Who We Are: Handran India Private Limited, a company registered under the laws of India, with headquarters in Bangalore, Karnataka.

Age Requirement: You must be at least 18 years old (or the age of majority in your jurisdiction). Services are not intended for individuals under 16.

2. Definitions

• "Device(s)" — NH1 Pro 8ch, NH1 Max 16ch, NH1 Max 32ch, and all accessories
• "Software" — Handran App, Neurocare Enterprise Pro, firmware, APIs, SDKs, and all updates
• "Services" — The full suite: device operation, cloud services, API access, support, and maintenance
• "Neural Data" — EEG signals, BCI data, neural patterns, frequency analysis, and derived metrics
• "Mentis" — Handran's custom neural processing chip enabling on-device AI inference
• "NeuraTxT" — Handran's EEG to Text technology powered by on-device language models

3. Products & Services

Hardware Devices

Software & Subscriptions

Data Export

Free, unrestricted export of your neural data in open formats: EDF, BDF, CSV. No fees, no restrictions, no penalties.

4. Account Registration & Management

• All information you provide must be accurate, current, and complete
• You are responsible for maintaining your password confidentiality
• One account per person unless written permission from Handran

Account Termination by You

You may terminate at any time via Account Settings. You have 30 days to export your neural data. After 30 days, data is deleted permanently.

Account Termination by Handran

Handran may terminate your account for Terms violations, legal breaches, or non-payment (30+ days). Except for fraud or illegal activity, Handran will provide 30 days notice via email.

5. Hardware Purchase Terms

Founder's Edition

NH1 Pro 8ch Founder's Edition priced at $1,699 (vs. $1,999 MSRP). Limited to first 100 units.

Shipping & Delivery

• 5–10 business days within India; 10–14 business days internationally
• Tracking provided via email
• Report damage within 7 days with photos for replacement

Return & Refund Policy

• 30-day guarantee (unopened): Full refund within 30 days
• 14-day defect warranty: Free replacement for manufacturing defects
• Opened/used, physically damaged, or modified devices are non-returnable

6. Hardware Warranty

Two (2) year limited warranty from date of purchase covering component failures, manufacturing defects, and specification failures.

Not Covered

• Physical damage, water damage, unauthorized modifications
• Normal wear and tear, environmental extremes
• Third-party accessories

Claims Process

1. Contact support@handran.in with proof of purchase and photos
2. Assessment within 5 business days
3. Repair or replacement with pre-paid shipping
4. Typical service: 10–15 business days

Optional extended warranty plans (3, 4, or 5 years) available at checkout or within 30 days of purchase.

7. Software License

Handran grants you a non-exclusive, non-transferable, revocable, limited license to use Handran Software on your personal devices.

Restrictions

• No reverse engineering, decompiling, or disassembling
• No modification or derivative works
• No use for competitive intelligence or benchmarking
• No bypassing security features
• No use in safety-critical applications without proper certification

Open-Source Components

A list of open-source components and licenses is available at handran.in/open-source or upon request at legal@handran.in.

8. API Usage Terms

• Plus: 1,000 API calls per day
• Pro: 10,000 API calls per day
• Enterprise: Custom limits per contract

Uptime commitment: 99.5% monthly. Planned maintenance announced 7 days in advance. API deprecation with minimum 90 days notice.

Prohibited API Uses

• Collecting neural data without user consent
• Building competing BCI products
• Reverse engineering Handran algorithms
• Accessing other users' data without authorization

9. Neural Data Ownership & Rights

Data Portability & Export

• Export anytime in EDF, BDF, or CSV — no fees, no restrictions
• Handran cannot and will not prevent, delay, or obstruct your data export
• Your data works with any third-party application supporting these formats

Data Deletion

• On-device: Immediate upon confirmation
• Cloud backup: Deleted within 30 days of request
• Account closure: All data deleted within 60 days

No Vendor Lock-in

Open formats ensure interoperability. You may switch to competing devices or analysis tools. Handran succeeds only by remaining your preferred choice.

Neural Data Cannot Be Used for Discrimination

Handran will never use your neural data for automated decisions affecting your legal rights, sell it to insurance companies or employers, or use it for targeted advertising.

10. Acceptable Use Policy

You agree NOT to:

• Use Services for any illegal purpose
• Attempt unauthorized access to systems or other users' data
• Introduce malware or malicious code
• Reverse engineer the Mentis chip or proprietary algorithms
• Harass, threaten, or abuse individuals
• For researchers: Falsify or fabricate neural data, or violate IRB protocols
• Use Devices in safety-critical applications without regulatory approvals
• Bypass encryption or access controls

11. Subscription & Billing

• Subscriptions auto-renew unless cancelled
• Cancel at any time; takes effect at end of billing cycle
• Price changes with 30 days advance notice
• If payment fails, 30 days to provide a new method before suspension

12. Intellectual Property

Handran retains all IP rights in hardware designs, Mentis chip, firmware, software, algorithms, NeuraTxT, UI, documentation, and trademarks. You retain all rights to your Neural Data and any research derived from it.

13. Medical & Clinical Disclaimers

Not Intended For

• Diagnosing any disease, disorder, or medical condition
• Treating, curing, mitigating, or preventing medical conditions
• Monitoring or managing medical conditions
• Replacing professional medical advice

Consumer Wellness Uses

• Meditation and mindfulness
• Focus and cognitive enhancement
• Sleep quality monitoring (informational only)
• General brain wellness

Accuracy & Limitations

No EEG system is 100% accurate. Signal quality depends on electrode placement, skin impedance, and environmental factors. Misclassification and false readings are possible.

14. Research & Clinical Use

Devices are classified as Research Use Only. Use in clinical research requires IRB approval, informed consent, and compliance with Good Clinical Practice (GCP) guidelines.

• Disclose use of non-FDA-cleared devices in publications
• You retain all rights to your research data and findings
• Handran may request acknowledgment ("EEG data collected using Handran NH1 devices")

15. Limitation of Liability

Maximum liability: Total amount you have paid to Handran in the 12 months preceding the claim.

Handran is NOT liable for indirect, incidental, special, or consequential damages, lost profits, lost data, or emotional distress.

Specific Exclusions

• Any health condition or medical emergency related to device use
• Accuracy of research findings or analysis
• Data loss due to malfunction, user error, or unauthorized access
• Service interruptions beyond SLA commitments
• Third-party content or services

16. Indemnification

You agree to indemnify Handran against claims arising from your violation of Terms or laws, misuse of Services, illegal conduct, or clinical use without regulatory compliance. No obligation for Handran's gross negligence or willful misconduct.

17. Dispute Resolution

Governing Law: Laws of India (Karnataka State).

Jurisdiction: Exclusive jurisdiction of the courts in Bangalore, Karnataka, India.

Process

1. Informal resolution: Written description to disputes@handran.in
2. 30-day good faith negotiation
3. Management escalation if unresolved
4. For international users: Optional binding arbitration (single arbitrator, Bangalore or virtual)

Class Action Waiver: Claims must be brought in individual capacity only.

18. Data Portability & Account Termination

• Export all data before closing: Settings → Data Management → Export
• On-device data: Instant download
• Cloud-backed data: Within 2 hours
• After closure: 30 days to download, then permanent deletion
• Device continues to function for local use after account closure

19. Modifications to Terms

Material changes provided with 30 days advance notice via email/in-app. Continued use constitutes acceptance. The following changes ALWAYS require affirmative acceptance:

• Changes increasing financial obligations
• Changes reducing privacy protections or data rights
• Changes reducing data portability rights
• Changes removing your right to export in open formats

20. General Provisions

• Entire Agreement: These Terms and our Privacy Policy constitute the entire agreement
• Severability: Invalid provisions are severed; remaining terms continue
• Waiver: Failure to enforce a right does not constitute waiver
• Assignment: You may not assign without written permission
• No Partnership: Using Services does not create partnership, agency, or joint venture

Sections That Survive Termination

• Section 9 — Neural Data Ownership
• Section 12 — Intellectual Property
• Section 13 — Medical Disclaimers
• Section 15 — Limitation of Liability
• Section 16 — Indemnification
• Section 17 — Dispute Resolution

21. Contact Information

Response Times

• General inquiries: 1–2 business days
• Legal inquiries: 3–5 business days
• Privacy requests: 7 business days
• Data subject requests: 30 days

22. Acknowledgment

By using Handran Services, you acknowledge that you have read, understood, and agreed to all provisions of these Terms of Service. If you do not agree, do not use Services and contact support for account closure.